AirWatch Forums
Weekly KB Digest
Product Announcements
Known Issues
- ISCL-176571: PDF files may be inaccessible after saving edits in Content Locker 4.13.1
- FCA-186158: Commands may be generated for random devices with Device Details actions
- [Resolved] APC-1144: Android Boxer configurations may fail on some devices
- FCA-186145: Console setting changes may be applied to incorrect organization group when using multiple browser tabs
- CRSVC-3098: User Groups may not syncing automatically in some Shared SaaS environments
- FCA-186053: Device Ownership Type Stack Dashboard only displays Dedicated Corporate Devices See all 313 articles
Getting Started
AirWatch Express
Apteligent
- VMware and Apteligent: Analytics for the Digital Workspace
- Why do I see "stack corruption" and "???" in my NDK stack trace?
- Why is my iOS crash report not getting symbolicated?
- How can I enable User Opt Out on Android?
- Does Apteligent support Android TV?
- Why am I getting a 'Library not found' error in Xcode during integration? See all 33 articles
Application Management
- macOS Software Management
- VPP Location Tokens for Apple School Manager
- Re-download of Win32 apps unnecessary if "Make App MDM Managed if User Installed" option enabled on staged devices prior to enrollment
- FAQ: Content Delivery Networks (CDN) and VMware AirWatch
- AirWatch 9.2: Take Action for Public and Volume Purchase Program (VPP) Applications not assigned to Groups
- How to push out application updates to all assigned users See all 37 articles
Content Management
- Changes to File Encryption in Content Locker
- Disabling Relay Server Content Transfer
- Hosting the VMware Tunnel and Content Gateway Services on the same UAG Appliance using default Ports
- VMware Tunnel Virtual Appliance (UAG) 2.9 required for Cascade mode functionality in AirWatch 9.1
- How to manually update the Java version on the Linux Content Gateway server
- How to update the Java version on the Tunnel Proxy See all 24 articles
Device Enrollment
- Android Agent is pinned to the screen until Android device enrollment is complete (Agent 8.1+)
- Boxer Standalone Enrollment Configuration and Limitations
- Required software for deploying Zebra Rugged devices running Android 5.0 or 6.0
- Enrollment changes for Windows devices after Windows Anniversary update
- Windows 10 Agent Best Practices
- Shortened enrollment server URL for Windows Desktop and Phone See all 19 articles
Developer Support
- Best Practices & Limitations for developing iOS applications leveraging per app VPN using VMware Tunnel
- AirWatch Managed AppConfig Sample - Cordova
- AirWatch Managed Configuration Sample - AirWatch Android SDK
- AirWatch Managed AppConfig Sample - Android
- AirWatch Managed AppConfig Sample - iOS
- AirWatch Managed App Configuration See all 26 articles
Device Management
- Updates to Check-In Intervals in AirWatch Agent
- Custom Profile Support in AirWatch Launcher 4.0
- Custom Profile Support for Android: Samsung Restrictions for AirWatch Agent 8.1 for Android
- Custom Profiles for iOS 11.3, macOS 10.13.4, and tvOS 11.3
- Sideload Staging Zebra Lollipop and Marshmallow Devices
- FAQ: CVE-2017-5753, CVE-2017-5715 (Spectre), and CVE-2017-5754 (Meltdown) See all 144 articles
Education - Back to School
Email Management
- Adding Personal Calendars to Boxer Configured with Android for Work
- Changes to KCD Deployments for SEG V2
- Protecting Boxer users from malicious HTML content
- Download of large attachments by VMware Boxer may fail in some Exchange environments
- How to opt out of anonymized VMware Boxer analytics
- How to authenticate into AirWatch Inbox for Android with token-based enrollment and SSO disabled See all 45 articles
Enterprise Integration
- Memcached Enablement
- Configuring F5 VPN when using Android for Work
- Configuring Cisco AnyConnect VPN when using Android for Work
- Introduction to Certificate Pinning in AirWatch
- Updates to Certificate Request Template Custom Web Service functionality in AirWatch 9.0
- VMware Access Point Deployment with AirWatch See all 48 articles
Installs Overview
- Updated AirWatch Installer flow in AirWatch 9.1 - AirWatch Signing Service
- Remote File Storage (RFS) and Content Rendering Engine (CRE) for Linux Install Overview
- Remote File Storage (RFS) for Windows Install Overview
- Content Gateway (Linux) Install Overview
- Content Gateway (Windows) Install Overview
- Email Notification Service (ENS) Install Overview See all 10 articles
Installs Troubleshooting
- Tunnel: Missing Per-App Tunnel Dependencies log4cpp
- SEG: Cannot authenticate with credentials to access SEG Console
- SEG: Cannot launch SEG Console HTTP 401.2 - Unauthorized
- SEG: Device keeps getting prompted for password, Exchange shows 401 2 error
- SEG: Duplicate Records in the Email List View
- PowerShell: Use Manual Connections to Troubleshoot Test Connection Issues See all 77 articles
SaaS Operations
Support Policies and Procedures
Upgrades Troubleshooting
- After upgrade, AirWatch Directory Sync service does not authenticate properly
- Database upgrade fails and DB installation log shows multiple syntax errors
- Upgrade: Unable to start various services after an upgrade
- Upgrade: AWCM test connection fails with no changes to Windows Firewall
- Upgrade: Airwatch Device Scheduler service does not start after an upgrade
- Upgrade: After an upgrade of Content-gateway, unable to open documents on the Content Locker application See all 51 articles
VMware Identity Manager
- Database Verification Script for Identity Manager Installation
- VMware Identity Manager Patches for Security Vulnerabilities
- VMware Identity Manager - Options available for configuring MS SQL DB
- How to Subscribe for Proactive Alerts on vIDM System Status (SaaS)
- Additional VMware Identity Manager Support Resources
- Authenticate to the Salesforce Mobile App using VMware Identity Manager See all 8 articles