AirWatch Forums
Weekly KB Digest
Product Announcements
- Introducing VMware AirWatch® Samsung ELM Service for Android 4.0
- Introducing VMware AirWatch® SDK 17.6.1 for Android
- Introducing VMware AirWatch® Container 3.7 for Android
- End of Support Life for Legacy Chrome OS Management
- Introducing VMware AirWatch® Boxer 4.8.1 for Android
- Introducing VMware AirWatch® App Wrapping Engine 5.4.2 for iOS and Android See all 679 articles
Known Issues
- OAGNT-182366: Install OS X updates and App updates settings are not reflected in the App Store System Preferences
- OAGNT-183529: AirWatch Agent in macOS High Sierra unable to retrieve location information from devices
- SaaS customers unable to access new Custom Reports introduced in 9.2
- Certain versions of the Jeppesen FD Pro app falsely flagging iOS 10.3+ devices are Compromised
- PPAT-2534: Android for Work applications are not showing up in device traffic rules for VMware Tunnel
- ISDK-170065: AirWatch Browser loses Bookmarks and Homepage settings when upgraded to 6.5 - Resolved in Browser 6.5.1 See all 476 articles
Getting Started
AirWatch Express
Application Management
- FAQ: Content Delivery Networks (CDN) and VMware AirWatch
- AirWatch 9.2: Take Action for Public and Volume Purchase Program (VPP) Applications not assigned to Groups
- How to push out application updates to all assigned users
- Software deployment guidance and common product recipes for macOS
- Software Distribution - Tips and Troubleshooting
- Video: Deploy Applications with Device-Based Assignment See all 42 articles
BYOD
Content Management
- VMware Tunnel Virtual Appliance (UAG) 2.9 required for Cascade mode functionality in AirWatch 9.1
- How to manually update the Java version on the Linux Content Gateway server
- How to update the Java version on the Tunnel Proxy
- Internet Content Adaptation Protocol Proxy
- How to configure the Windows Content Gateway to route all outbound connections through a proxy
- Important updates to Content Gateway health monitoring in AirWatch 8.4 See all 27 articles
Device Enrollment
- Required software for deploying Zebra Rugged devices running Android 5.0 or 6.0
- Enrollment changes for Windows devices after Windows Anniversary update
- Enterprise Version filter no longer available under enrollment restrictions for Android devices in AirWatch 8.4
- Prevent Android device with the same UDID from enrolling in a different Customer Organization Group in AirWatch 8.4
- Windows 10 Agent Best Practices
- Shortened enrollment server URL for Windows Desktop and Phone See all 21 articles
Developer Support
- Best Practices & Limitations for developing iOS applications leveraging per app VPN using VMware Tunnel
- AirWatch Managed AppConfig Sample - Cordova
- AirWatch Managed Configuration Sample - AirWatch Android SDK
- AirWatch Managed AppConfig Sample - Android
- AirWatch Managed AppConfig Sample - iOS
- AirWatch Managed App Configuration See all 30 articles
Device Management
- iOS 11 & Wi-Fi TLS 1.2 Requirements
- AirWatch 9.2 introduces anonymous data collection and analytics
- Custom XML Profiles for iOS 11
- Custom Profile Support in AirWatch Launcher 3.2
- VMware AirWatch Logging Guide: A comprehensive guide for logging information for your AirWatch deployment
- iOS Agent Interrogator Samples See all 161 articles
Education - Back to School
Email Management
- Download of large attachments by VMware Boxer may fail in some Exchange environments
- How to opt out of anonymized VMware Boxer analytics
- How to authenticate into AirWatch Inbox for Android with token-based enrollment and SSO disabled
- New Secure Email Gateway platform available in AirWatch 9.0.3
- How to configure and manage the Outlook Mail Client through Workspace ONE and VMware Identity Manager
- How to change the notification type in AirWatch Email Notification Service See all 46 articles
Enterprise Integration
- ★ Troubleshooting: .NET Framework 4.5.2 Requirement for ACC 8.0
- Configuring F5 VPN when using Android for Work
- Configuring Cisco AnyConnect VPN when using Android for Work
- Introduction to Certificate Pinning in AirWatch
- Updates to Certificate Request Template Custom Web Service functionality in AirWatch 9.0
- VMware Access Point Deployment with AirWatch See all 52 articles
Horizon Air
Installs Overview
- Updated AirWatch Installer flow in AirWatch 9.1 - AirWatch Signing Service
- Remote File Storage (RFS) and Content Rendering Engine (CRE) for Linux Install Overview
- Remote File Storage (RFS) for Windows Install Overview
- Content Gateway (Linux) Install Overview
- Content Gateway (Windows) Install Overview
- Email Notification Service (ENS) Install Overview See all 10 articles
Installs Troubleshooting
- Tunnel: Missing Per-App Tunnel Dependencies log4cpp
- SEG: Cannot authenticate with credentials to access SEG Console
- SEG: Cannot launch SEG Console HTTP 401.2 - Unauthorized
- SEG: Device keeps getting prompted for password, Exchange shows 401 2 error
- SEG: Duplicate Records in the Email List View
- PowerShell: Use Manual Connections to Troubleshoot Test Connection Issues See all 79 articles
SaaS Operations
Upgrades Troubleshooting
- After upgrade, AirWatch Directory Sync service does not authenticate properly
- Database upgrade fails and DB installation log shows multiple syntax errors
- Upgrade: Unable to start various services after an upgrade
- Upgrade: AWCM test connection fails with no changes to Windows Firewall
- Upgrade: Airwatch Device Scheduler service does not start after an upgrade
- Upgrade: After an upgrade of Content-gateway, unable to open documents on the Content Locker application See all 51 articles
VMware Identity Manager
- VMware Identity Manager - Options available for configuring MS SQL DB
- How to Subscribe for Proactive Alerts on vIDM System Status (SaaS)
- Additional VMware Identity Manager Support Resources
- Authenticate to the Salesforce Mobile App using VMware Identity Manager
- Authenticate to Office365 using VMware Identity Manager
- Mobile SSO with AirWatch and VMware Identity Manager
Support Policies and Procedures
日本語ナレッジ ベース
- よくあるご質問：コンテンツ配信ネットワーク (CDN) と VMware AirWatch
- OAGNT-182366: OS X アップデートとアプリ アップデートのインストール設定が App Store システム環境設定に反映されない
- OAGNT-183529: macOS High Sierra で AirWatch Agent がデバイスの位置情報を取得できない
- Android 向け VMware AirWatch® SDK 17.6.1 リリースのお知らせ
- Android 向け VMware AirWatch® Samsung ELM Service 4.0 リリースのお知らせ
- 旧 Chrome OS 管理機能のサポート期間終了のお知らせ See all 464 articles