Workspace ONE Intelligent Hub for Android is not supported on Chrome OS

Overview

Even though Chrome OS supports Google Play and installation of Android applications, it uses a different management model from Android. This model is entirely cloud-based and managed through Google. Please see VMware Docs for information on enrolling Chrome OS devices.

Workspace ONE Intelligent Hub is used on Android for device enrollment and access to the app catalog. Currently, Workspace ONE Intelligent Hub is not supported on Chrome OS and will not be able to deliver proper management capabilities to Chrome OS devices.

 

Customer Impact 

Customers attempting to use Workspace ONE Intelligent Hub for Android to enroll Chrome OS devices will encounter issues such as the device appearing as an Android device in the Workspace ONE UEM Console after enrollment. Neither Android nor Chrome OS profiles will function properly in this state.

 

Workaround

Customers attempting to use Workspace ONE Intelligent Hub for Android to access the app catalog on Chrome OS devices should instead use the web-based version of the app catalog. Customers should only enroll Chrome OS devices using the linked method.

 

Support Contact Information

To receive support, submit a ticket with the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

 

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