Symptoms
Users may experience sporadic loss of notifications from Workspace ONE Boxer on devices enrolled in environments utilizing Workspace ONE Email Notifications Service 2 for On Premises Installations.
Customer Impact
Customers using Workspace ONE Email Notification Service 2 (ENS2) for On Premises Installation are required to make a configuration update as by ENS2 might fail to notify Workspace ONE Boxer to initiate resubscription. This reconfiguration is required to ensure that Workspace ONE Boxer is notified to initiate resubscription.
Workaround
Customers should note workaround involves stopping ENS application services, updating configuration file and restarting the services. Environments utilizing a single ENS server will temporarily lose notification functionality until the service is restarted.
In order to change the ENS2 configuration:
- Navigate to the ENS website (Or Default Website) in IIS
- Right-click ENS and the click Manage Website >Stop
- Stop following windows services
AirWatch AutoDiscovery Checker
AirWatch ReSubscription Mechanism
AirWatch RSA Key Tracker Service - Open file
\{ENS_INSTALL_DIRECTORY}\Email Notification Service\Services\ReSubscriptionMechanism.exe.config
in any editor, find section that starts with<pinnedCertificates>
and ends with</pinnedCertificates>
and replace that with following section:<pinnedCertificates>
<pinnedCertificate publicKeyString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
<pinnedCertificate publicKeyString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
<pinnedCertificate publicKeyString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
<pinnedCertificate publicKeyString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
<pinnedCertificate publicKeyString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
<pinnedCertificate publicKeyString="3082010A0282010100D830F1761B2C0D17F6B523028C47125D3C757EC1DB087C3EC5407E3748A576BAF279AEA34C9620D9B3B9F17574335AF64103F9B0792B283346959AD7A9A068108141D63F465E355E06F59BC4C11FD5267CE987A60F7169AF4CBF1C314A757EE5A910ABF4A2FE32208486DCEE065CCD22DD7DC945907D086BADAF0D438F6954369A99BE2FBFA23E18395CCC2D78BE79A5F0416AFD7A75173A8BAB6680B6265C0850B4313D1D5CE906BB80CFAB2F97479479D3960F98763E409AE8DFFD6125ADBAE662D935FA37A05F52C3692FC53BB467B092758AA5ACF7B0D0266A1393465D63422753F7562621508C9DA4ED1D5EC7FB75A46B5FA73EEB59B8921161D20BE1E70203010001" />
<pinnedCertificate publicKeyString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
<pinnedCertificate publicKeyString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
</pinnedCertificates>
Before:
After:
- Save the file
- Restart ENS website from IIS
- Now restart following services
AirWatch AutoDiscovery Checker
AirWatch ReSubscription Mechanism
AirWatch RSA Key Tracker Service
Support Contact Information
To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.
Best Regards,
The VMware Workspace ONE Team
Other Languages: 日本語
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