HUB-2991: DPC Identifier enrollment using afw#hub and Zero-Touch enrollment are not working due to a 500 error

Identifier

HUB-2991

 

Version Identified

Workspace ONE Intelligent Hub 19.07 for Android

 

Symptoms

afw#hub

When trying to enroll a device using afw#hub the device will get stuck with a status of Please wait while we retrieve settings….

Zero-Touch

When trying to enroll a device using Zero-Touch, the device will get stuck at the Setting up your work device step.

 

This issue can also be encountered when trying to use https://play.google.com/managed/downloadManagingApp?identifier=hub to download the Workspace ONE Intelligent Hub APK directly.

 

Workaround

Use a different supported enrollment method such as QR code enrollment

 

Fix Version

The Workspace ONE Product Team is actively working with Google on resolving the issue

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