[Resolved] AMST-18272: Database connection failures may lead to unenrollment of Windows 10 devices

Identifier

AMST-18272

 

Version Identified

Workspace ONE UEM 1902+

 

Symptoms

If Workspace ONE UEM is unable to retrieve enrollment status information for Windows 10 devices due to database connectivity failure, the device(s) are enterprise wiped to protect company data.

 

Fix Version

Our product team is continuing on a fix for an upcoming version of Workspace ONE UEM. At this time, patch fixes for the issue are available.

Patch Information

Patches have been released for the following versions:

Required Action

  • Shared SaaS: No action is required on the part of our customers. Our product team has patched all Shared SaaS environments at this time. 
  • Dedicated SaaS: Please contact your account representative to have your environment patched if it is on an applicable version. If not, please log an upgrade request to have your environment upgraded and patched to one of these versions.
  • On Premises: Upgrade to 1903 and deploy the patch listed above.

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4 Comments

  • 0
    Avatar
    The Workspace ONE Team

    Known Issue Update: AMST-18272: Database connection failures may lead to unenrollment of Windows 10 devices

    Symptoms

    If Workspace ONE UEM is unable to retrieve enrollment status information for Windows 10 devices due to database connectivity failure, the device(s) are enterprise wiped to protect company data.

    Fix Version

    Our product team is continuing on a fix for an upcoming version of Workspace ONE UEM. At this time, patch fixes for the issue are available.

    Patch Information

    Patches have been release for the following versions:

    Required Actions

     

    • Shared SaaS - No action is required.
    • Dedicated SaaS - Customers should schedule an upgrade to a patched version of Workspace ONE UEM.
    • On Premises - Upgrade to the latest version of Workspace ONE UEM 1903.

     

    Support Contact Information

    To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

     

    Best Regards,

    The VMware Workspace ONE Team

  • 0
    Avatar
    The Workspace ONE Team

    AMST-18272 Update: Patch fixes are now available

    Title

    AMST-18272: Database connection failures may lead to unenrollment of Windows 10 devices

    Patch fixes for this known issue are now available.

    Required Action

    • Shared SaaS: No action is required on the part of our customers. Our product team is patching the environments at this time.
    • Dedicated SaaS: Please contact your account representative to have your environment patched if it is on an applicable version. If not, please log an upgrade request to have your environment upgraded and patched to one of these versions.
    • On Premises: Upgrade to 1903 and deploy the patch listed above.

    Support Contact Information

    To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

     

    Best Regards,

    The VMware Workspace ONE Team

     

  • 0
    Avatar
    The Workspace ONE Team

    AMST-18272 Update: Patch fixes have been applied to all Shared SaaS environments

    Title

    Patch fixes for this known issue have been applied to all Shared SaaS Environments.

    Support Contact Information

    To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

     

    Best Regards,

    The VMware Workspace ONE Team

     

  • 0
    Avatar
    The Workspace ONE Team

    Update: Getting Ready for Apple Fall 2019 Releases

    This Fall Apple we be migrating the mdmenrollment.apple.com URL to a new networking infrastructure. This will result in a change of IP resolution for mdmenrollment.apple.com to a broader range of IP addresses. In order to make sure there are no connectivity issues to mdmenrollment.apple.com, please verify connectivity from your Workspace ONE servers to the below IP ranges in addition to the current ACLs:

    • 248.128.0/17
    • 248.192.0/19
    • 2620:149:a40::/46
    • 2a01:b740:a41::/48
    • 2403:300:a41::/48
    • 2403:300:a50::/48

    Support Contact Information

    To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

     

    Best Regards,

    The VMware Workspace ONE Team

     

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