ASDK-170584: VMware Workspace ONE Boxer for Android fails to authenticate through app passcode after updating to Android 9.0

Identifier

ASDK-170584

 

Version Identified

VMware Workspace ONE SDK 19.1.2+

 

Symtoms

Users are unable to log in to Workspace ONE Boxer for Android after upgrading the OS from Android Oreo (8.0) to Android Pie (9.0) when using the Workspace ONE Boxer app passcode.

 

Customer Impact

If the Workspace ONE Boxer app passcode is used, either through the Workspace ONE Boxer app settings or enforced by admin, after OS upgrade, the user can no longer use their passcode to log in to Workspace ONE Boxer. This issue will only occur if the Workspace ONE Boxer app passcode is used. This issue does not occur when SDK passcode is used. The Workspace ONE Team recommends that end-users not upgrade to Android 9, if using Boxer app passcode.

 

Workaround

The issue can be mitigated by uninstalling and reinstalling Workspace ONE Boxer for Android after the OS update.

 

Fix Version

Our product team has been engaged and is actively working to resolve the issue.

 

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