VMware Workspace ONE SDK 19.1.2+
Users are unable to log in to Workspace ONE Boxer for Android after upgrading the OS from Android Oreo (8.0) to Android Pie (9.0) when using the Workspace ONE Boxer app passcode.
If the Workspace ONE Boxer app passcode is used, either through the Workspace ONE Boxer app settings or enforced by admin, after OS upgrade, the user can no longer use their passcode to log in to Workspace ONE Boxer. This issue will only occur if the Workspace ONE Boxer app passcode is used. This issue does not occur when SDK passcode is used. The Workspace ONE Team recommends that end-users not upgrade to Android 9, if using Boxer app passcode.
The issue can be mitigated by uninstalling and reinstalling Workspace ONE Boxer for Android after the OS update.
Our product team has been engaged and is actively working to resolve the issue.
Other Languages: 日本語