Workspace ONE UEM Console Releases: SaaS Only

Overview

Within your organization you are probably well under way on your cloud journey, whether it's consuming Software as a Service (SaaS) or gradually moving workloads that make sense to the public or private cloud. 

SaaS has many benefits over traditional on-premises delivered offerings, including lower support costs, less maintenance overhead, less patching and quicker time to value. That said, we understand that many customers are not yet ready to move all workloads to the cloud and that this will take time, which is why Workspace ONE is offered as both an on-premises and cloud offering. 

 

What's changing?

Over the past year, we've introduced two new cloud offerings that will be available to both on-premises and cloud customers. As hybrid cloud solutions, Workspace ONE Intelligence and Hub Services give organizations the freedom they need to adopt the cloud services they want at their own pace.

Of course, as we strive to bring you more cloud services at a faster pace, we will continue to add value with innovations in both our on-premises and cloud offerings.

As a result, we are making a change to how we deliver Workspace ONE UEM beginning with Workspace ONE UEM Console 1904, which will be SaaS only release. 

 

How am I impacted?

As we continue to deliver quicker time to value (features and fixes), we will be delivering updates to our SaaS customers more frequently. We understand that our on-premises customers typically adopt the updates at a slower pace and as such we are decoupling these releases. This means that a feature or fix delivered to our SaaS environments may not be delivered to on-premises customers in the same timeframe or release. We will strive to deliver multiple on-premises releases over the course of the year.  

Note that this will not impact zero-day compatibility for new OS releases. 

Over the coming months we’ll continue to update you on our Cloud strategy and how, if you are an existing on-premises customer looking to move to Cloud, we can get you there to unlock the host of benefits it provides including: 

  • VMware handling the updates and monitoring of infrastructure
  • 99.9% SLA to give you peace of mind
  • Quicker deployment time
  • Faster access to new features and fixes

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE  portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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