Android Service Applications Removal from Google Play Store

Overview

As a follow-up to the End of General Support announcement (available here) in 2018, the below Android Service Applications are being removed from the Google Play Store immediately following the release of Workspace ONE Intelligent Hub 1903:

  • HTC Service
  • Kyocera Service
  • Lenovo Service
  • Panasonic Service
  • Samsung Service

 

Customer Impact

Customers currently using these applications on Android (Legacy) managed devices should explore either of the following two options:

Option 1: Update to the latest Service Applications outlined in the following table:

EOL Version Replaced Version

HTC Service

No replacement

Kyocera Service

No replacement

Lenovo Service

Platform OEM Service

Panasonic Service

Platform OEM Service

Samsung Service

Integrated into Workspace ONE Hub

Note: These applications are available on the My Workspace ONE Resource portal and can be managed as internal applications. They will not be posted to the Google Play Store. 

Option 2: Migrate devices to Android Enterprise

  • If “Push from Play Store” is enabled in Console Settings > Devices & Users > Android > Service Applications, note that in an upcoming version of Android Hub, this setting will be ignored for the above listed OEMs.
  • Customers already using the newer versions of the Service Applications will have no impact.
  • Customers using Android Enterprise will have no impact, as these apps are not supported in that mode.
  • If customers still wish to use these applications, they will still be available on the myWorkspaceONE Resource Portal until the official EOL date.

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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