AAPP-6795: Registering a device using VMware Workspace ONE Intelligent Hub 19.03 for iOS, unenrolling, and re-enrolling with MDM wipes the Workspace ONE Intelligent Hub’s data

Identifier

AAPP-6795

Version Identified

iOS 12.2+
VMware Workspace ONE Intelligent Hub 19.03
VMware Workspace ONE UEM 1811, 1902, 1903

Symptoms

The Workspace ONE Intelligent Hub app may not display any data to users who have devices registered in container mode which have been un-enrolled and re-enrolled into MDM.

Adaptive management and newly enrolling devices (container or MDM) are not affected.

Workaround

1. Delete the device record created by the device after it un-enrolls from container mode
2. Convert the Workspace ONE Intelligent Hub app into a managed app using the “Make MDM Managed” setting in public or purchased apps
   Note:After this change users will be prompted to manage the Workspace ONE Intelligent Hub app.

Fix Version

Our product team has been engaged and is actively working to resolve the issue. 

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