Overview
In an effort to strengthen end-user security and privacy, Google has introduced stronger controls and policies requiring third-party apps, such as VMware Workspace ONE Boxer for Android and iOS, that access consumer level Gmail accounts to comply with the new standards that are focused on Gmail APIs.
Workspace ONE Boxer users with personal Gmail accounts got the following notification from Google in mid-March.
This notification was sent because there was a particular Gmail OAuth process that needed to be completed on the VMware side.
Customer Impact
This notification only impacts users that have setup personal Gmail accounts using the VMware Workspace ONE Boxer app. More details are in the table below:
| Account Name | Impacted | Notes |
|---|---|---|
|
Exchange Accounts |
No |
Issue does not impact corporate or personal Exchange accounts |
|
Enterprise G-Suite Accounts |
No |
Issue does not impact enterprise G-Suite accounts |
|
Personal Gmail Accounts |
Yes |
Personal Gmail accounts in consumer mode or enterprise mode, if allowed, are impacted |
Resolution
The original email from Google stated that existing or new Workspace ONE Boxer users will not be able to add new Gmail accounts after March 31st. VMware has rectified the problem with Google and will continue working closely with Google to ensure that there is no service disruption for our end users. Both new and existing users will be able to continue adding personal Gmail accounts to Workspace ONE Boxer post March 31st.
Please subscribe to this KB article if you’d like to be informed about any subsequent updates regarding this.
Support Contact Information
To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.
Best Regards,
The VMware Workspace ONE Team
Other Languages: 日本語
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