PPAT-2996: iManage app Extension Does not Open Documents Accessed Through VMware Tunnel

Identifier

PPAT-2996

Version Identified

iOS 9.3.5+

Symptoms

For environments where iManage Work Mobility 10 app and Word are deployed as managed apps and flagged to use per-app VPN, the iManage environment is not exposed externally; this means that VMware Tunnel must be used for access. 
When users open Word, then select More on the Places screen, then select iManage Work on the Locations screen, and attempt to open a document, they get an error get the error document could not be opened.

Fix Version

We have informed Apple of the issue and this article will be updated once we confirm a resolution. If you have Apple Care Support, you may wish to reach out directly to Apple to learn more details around the status of this issue.

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