Intelligent Hub for iOS 19.03 Beta - Test Plan

 

Introduction 

Later this year, Apple will be introducing a new workflow for manual profile installations. This change requires users to complete the installation of configuration profiles in the Settings app when enrollment is initiated via a website or email message, to improve the overall security of the platform. For MDM profiles, this is different from the current behavior in that there is no longer an automatic redirect to the Settings app and back to Workspace One app.

Workspace ONE Updates 

The Workspace ONE UEM console and Workspace One app have made visual, instructional updates to help guide users downloading and installing the MDM profile. We would like customers to test and provide feedback to the Workspace ONE teams for any issues or additional improvements that can be made.  

Test Plan 

The change Apple is releasing will affect direct enrollment and adaptive (step-up) enrollment through the Workspace One app.

Below are the pre-requisites needed for testing the experience: 

  • Device w/ Apple iOS 12.2+ (currently in beta) 
  • Workspace ONE 3.3.5+  

Once the prerequisites are met, please go through the enrollment process as below.

For Direct enrollment 

  1. On the iOS 12.2+ device, successfully authenticate a user and complete all enrollment steps through WS1 app
  2. Tap “Continue” to be taken to Safari 
  3. After downloading profile, switch back to the WS1 app. (Note: In UEM console 1903 there is a “Continue” button that will open the WS1 app)
  4. Observe the final screen with new instructions for completing the MDM profile installation.  
  5. Tap on Open Settings to open the Settings app. 
  6. Tap “Install Downloaded Profile” 
  7. Complete MDM profile installation and return to WS1 

 

For Adaptive (step-up) enrollment 

  1. On the iOS 12.2+ device, enrolled with WS1. On clicking on an app which requires management, follow the process to enable workspace services.
  2. In Safari, after downloading profile, switch back to the WS1 app. (Note: In UEM console 1903 there is a “Continue” button that will open the WS1 app)
  3. Observe the final screen with new instructions for completing the MDM profile installation.  
  4. Tap on Open Settings to open the Settings app. 
  5. Tap “Install Downloaded Profile” 
  6. Complete MDM profile installation and return to WS1 

 

Resources 

The Workspace ONE team has also provided several resources to help understand the changes being made by Apple. Please see the links below: 

 

 

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