FCA-189202: Error message displayed when attempting to add Hub Services URL

Identifier

FCA-189202

Version Identified

Workspace ONE UEM Console 1902

Symptoms

If you have previously configured VMware Identity Manager with another Workspace ONE UEM tenant or Organization Group, the following error message may appear when attempting to configure the Hub Services URL:

Save Failed. vIDM tenant is already configured with different Workspace ONE
UEM Console instance or Organization Group.

Workaround

To resolve this issue, navigate to Identity & Access Management > Setup > AirWatch in VMware Identity Manager to manually update your VMware Identity Manager configuration with the Workspace ONE UEM Console configuration. For more information on configuring the Workspace ONE UEM Console in VMware Identity Manager, please refer to our documentation guide here.

To locate your AirWatch API URL, please perform the following:

SaaS: Your API URL will follow the following format: “as[number].awmdm.com.”

On-Premises: Navigate to Settings > System > Advanced > Site URLs in the Workspace ONE UEM Console to locate your AirWatch API URL.

Fix Version

Our product team has been engaged and is actively working to resolve the issue.

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