[Resolved] ENRL-913: Error displayed after entering email address during Intelligent Hub enrollment on iOS devices

Identifier

ENRL-913

 

Version Identified

Workspace ONE UEM 18.11.0.9

 

Symptoms

When enrolling an iOS device using Workspace ONE Intelligent Hub, end-users may see the following error message after entering their email address:

"We're having trouble loading this page. Please contact your admin to work through this error."

Hub_Error.png

 

This issue only occurs if the Workspace ONE UEM Console has Auto-Discovery configured and Identity Manager is set as the Source of Authentication for Workspace ONE Intelligent Hub.

 

Workaround

Devices which have been affected are still able to enroll using the Device Services URL and Group ID.

The Device Services URL can be found in the Workspace ONE UEM Console under Groups & Settings > All Settings > System > Advanced > Site URLs

Note: (Device Services URL (use the URL without /DeviceServices) 

sitess.png

 

The Group ID can be found in the Workspace ONE UEM Console under Groups & Settings > Groups > Organization Groups Details or by hovering over the Organization Name. 

gid1.png

 

Fix Version

This has been resolved in Workspace ONE UEM Console 18.11.0.11+. 

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