AAPP-6059: Behavior of OS Update command is inconsistent between iOS and macOS

Identifier

AAPP-6059

Version Identified

Workspace ONE UEM 9.6.0

Symptoms

InstallASAP command for OS updates behaves inconsistently between iOS and macOS devices.

For iOS, when the update is not downloaded, sending this command will result in an error message: Error code 12059.

For macOS, upon receiving the command, the device downloads the update, if needed, and installs it.

Fix Version

We have informed Apple of the issue and this article will be updated once we confirm a resolution.  If you have Apple Care Support, you may wish to reach out directly to Apple to learn more details around the status of this issue.

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