VMware Workspace ONE Boxer Battery Optimization Settings may not Initially be Visible on Samsung Devices Running Android 8.0 or Android 9.0

Overview

Starting with VMware Workspace ONE Boxer 5.2 for Android, it is recommended that users disable battery optimization doing so ensures timely delivery of new email and calendar event notifications.

On Samsung devices running Android 8.0 and Android 9.0, Workspace ONE Boxer may not be visible in the battery optimization setting screen as expected.

Note: More information regarding the recommended battery optimization changes can be found in this article.

 

Customer Impact

On Samsung devices, the following behaviors may be observed:

  1. When Workspace ONE Boxer is enrolled in the work profile, the application does not appear under All apps in the device settings application.
  2. When Workspace ONE Boxer is enrolled in the work profile, tapping the Turn off battery optimization setting in Workspace ONE Boxer will take end-users to their personal profile settings screens instead of the work profile settings.

 

Workaround 

For Samsung devices utilizing Android 8.x

  1. Open the App Drawer and select the Knox Workspace app
  2. Select the settings menu in the top right
  3. Select Workspace Settings
  4. Scroll down and select Apps
  5. Select Boxer
  6. Select Battery
  7. Select Optimize Battery Usage
  8. Select Apps not optimized from the top drop down and change the setting to all
  9. Disable the toggle on Boxer

 

For Samsung devices utilizing Android 9.0

  1. Go to the Phone’s Settings Menu
  2. Scroll down and select Work Profile
  3. Scroll down and select Apps
  4. Select Boxer
  5. Select Battery
  6. Select Optimize Battery Usage
  7. Select Apps not optimized from the top drop down and change the option to all
  8. Disable the toggle on Boxer 

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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