AAGNT-185222: Background Data is Restricted on LG G4 devices

Identifier

AAGNT-185222

Version Identified

VMware Workspace ONE Intelligent Hub 9.0

VMware AirWatch LG ELM Service 2.5 for Android

Symptoms

When enrolling an LG G4 device, the background data will be blocked with the following notification on end-user devices: 

Background data restricted, touch to remove restriction. 

Upon tapping the prompt, users are provided the following message: 

Restrict background data cannot be disabled by server policy.

Fix Version

Our product team has been engaged and is actively working to resolve the issue.

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