Additional Steps Required for Running Custom-Built SDK apps on Huawei Devices

Overview

When running custom built SDK applications on certain Huawei devices, there is an additional setting on the device which needs to be enabled by the end user for the SDK app to run. The custom SDK application needs to communicate with Hub or Workspace ONE as part of its startup process, however, there is a setting which must be enabled on these devices for this to take place.

 

Customer Impact

If this setting is not enabled on these Huawei devices, then the SDK app will crash when launched if the Hub or Workspace ONE app is not actively running.

 

Instructions to Provide to End Users

  1. Launch the Tablet Manager or Phone Manager app on device.
  2. Select the Auto-Launch option and Secondary Launch Management.
  3. Enable Hub or Workspace for Secondary Launch.
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Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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