AGGL-4720: Checked Android restrictions may be unchecked under Work Profile

Identifier

AGGL-4720

 

Version Identified

Workspace ONE 1810+

 

Symptoms

In the Workspace ONE UEM Console version 1810, the Android restrictions payload was redesigned to provide a better experience with applying policy to fully managed or managed profile devices. Customers upgrading to 1810 may experience an issue where settings applying to the Work Profile (managed profile) are not migrated to the new profile payload layout when creating a new version of the profile to publish. If this is not corrected manually before publishing the new version of the profile, an undesired setting may inadvertently be applied to devices. Without publishing a new version of the profile, existing and new devices are not impacted.


Customer Impact

For customers upgrading to Workspace ONE UEM Console version 1810 from a previous version, if a new version of a restrictions profile payload is deployed, restrictions related to Work Profile are not automatically retaining the same value as before 1810. Existing devices will not be impacted unless a new profile is published.

 

Workaround

A current workaround is to reset the values under Work profile that were lost during migration before publishing a new version, as this will prevent the issue from impacting any devices.

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE  portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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