CRSVC-4591: Certificate auto-renewal not occurring for multiple environments

Identifier

CRSVC-4591

 

Version Identified

Workspace ONE UEM 1810+

 

Symptoms

End users may experience and report being unable to access internal resources that are protected by a certificate. In these cases the certificate installed on the device is expired even though the certificate was set to be auto-renewed by Workspace ONE.

 

Workaround

To prevent any potential impact to end users administrators can navigate to the certificates list view page and identify certificates that are scheduled to expire within the next month. Administrators can select these certificates and select the option to force renewal. In the event the certificate has already expired, administrators can select the option to force renewal or re-push the profile to individual devices that are impacted.

 

Resolution

SaaS Update: As of December 14th, 2018 (11:06AM), all SaaS environments on Workspace ONE UEM 1810 (18.10.0.6) and 1811 (18.11.0.2) have been patched.

On-Premises: The patch for 1810 can be found here.

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