ENRL-347: Devices are getting assigned the wrong ownership type at enrollment due to a corrupt enrollment token

Identifier

ENRL-347

 

Version Identified

AirWatch 9.1.4

 

Symptoms

Devices are assigned the wrong ownership type after enrollment when Send Email to User When Adding Missing Users is set to Enabled, while adding a new user group. This issue is caused due to a corrupt enrollment token.

Even when the enrollment mode is set to ‘open enrollment’, an enrollment token is created erroneously. The only scenario when a token should be created along with an email sent to the user is with the enrollment authentication mode set to Registered devices only and when Send Email to User When Adding Missing Users to Enabled.

 

Workaround

While adding a new usergroup, set Send Email to User When Adding Missing Users to Disabled, when enrollment mode is set to Open Enrollment.

 

Fix Version

Our product team has been engaged and is actively working to resolve the issue. 

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