[Resolved] URGENT-1190: Inaccurate information is present for application data reporting in VMware Workspace ONE Intelligence

Identifier 

URGENT-1190
Note: The patch for this issue includes fixes for INTEL-7394, INTEL-7849, INTEL-7953, INTEL-8160 

 

Version Identified 

VMware Workspace ONE UEM 9.6.0+, 9.7.0+ 

 

Symptoms 

VMware Workspace ONE Intelligence custom reports and sync status pages show inconsistent app counts when compared to the Workspace ONE UEM console due to following issues: 

  • INTEL-7953: Windows or macOS devices returning blank values for app versions or app IDs
  • INTEL-7849: App records which need to be re-processed are stuck in pending state on the database 
  • INTEL-7394: The same app is assigned as Internal and Public 
  • INTEL-8160: App versions have over 100 characters 

 

Workaround 

We have addressed these issues for Shared and Dedicated SaaS environments as well as for On-Premises environments utilizing Workspace ONE UEM 9.6.0 or 9.7.0 version. URGENT-1190 patch contains a fix for all the issues mentioned above backported to Workspace ONE UEM 9.6.0.10+ and 9.7.0.13+. 

 

Customer Impact

Listening to the feedback from our customers, we realized that application reporting is critical to administrators and have taken proactive measures to reduce the impact.

Shared SaaS: Effective immediately, all shared SaaS environments will receive this fix without further actions from the customers. 

Dedicated SaaS: Please contact your account representative or SAM to schedule an upgrade in order to receive the patch with fixes. 

On-Premises: Depending on your environment version please select, download, and deploy the patch from the My Workspace ONE portal.

Fix Version 

This issue is permanently fixed in Workspace ONE UEM 9.6.0.10+ and 9.7.0.13+ with the patches created for URGENT-1190.

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