VMware Advanced Remote Management (ARM) requires “libremotedesktop_client.so” Knox Library for use with Samsung devices

Version Identified

All versions of VMware Advanced Remote Management (ARM)

 

Symptoms

Select Samsung devices are only available in View Only mode in VMware Advanced Remote Management without the option of attaining full control of the device.

 

Fix Version

Without the libremotedesktop_client.so Knox library, full control is not possible on the device. In order to meet the Samsung Knox Library requirement, Samsung must release a firmware upgrade. Samsung is aware of this issue on several reported device series. Please make sure to report any instances of this behavior to Samsung in order to ensure all devices are supported.

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