AAPP-5799: Installing a Single App Mode profile on iOS causes app notification permissions to be reset

Identifier

AAPP-5799

 

Version Identified

iOS 11.3.1


Symptoms

Workspace ONE administrators may find that, when installing a Single App Mode profile on an iOS device, app notification permissions have been deleted. End users find that they do not receive notifications when using a device that previously had a Single App Mode profile. 

 

Workaround

Administrators may choose to re-push the installation command for the application to the device. Once the profile lands and the app installs, the end-user will have to accept the notification permissions. 

 

Fix Versions

We have informed Apple of the issue and this article will be updated once we confirm a resolution in iOS.  If you have Apple Care Support you may wish to reach out directly to Apple to learn more details around the status of this issue.

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