Knowledge Base Digest for the week of October 22th 2018

Weekly digest of new Knowledge Base Articles from The Workspace ONE Team in the My Workspace ONE Portal

New KB articles published for week ending on 10/19/18

Posted on October 23th, 2018


Product Announcements

Workspace ONE UEM Code Signing

Our code signing certificate was updated in February of 2018 and it is now provided by DigiCert. Workspace ONE UEM Console 9.3+ and patch releases since February of 2018 are leveraging the cert from DigiCert. Please read the full article for more information regarding customer impact and recommended steps to prepare.


End of General Support for VMware Content Gateway on Windows and Linux

VMware Workspace ONE is announcing end of support for the VMware Content Gateway for Windows and Linux, effective October 17, 2019. Customers using VMware Content Gateway for Windows and Linux will need to follow the steps outlined in the VMware Content Gateway to Unified Access Gateway Migration Guide here to migrate to the VMware Unified Access Gateway (UAG). 


Introducing VMware Workspace ONE SDK 18.8 for iOS (Swift)

What's New in this SDK Version

  • ISDK-172288: Added SCEP support for SDK certificate retrieval.


Announcing End of General Support for the F5 Proxy Feature in the Workspace ONE SDK 

Beginning with next release of the SDK for Android and the current release ( for iOS (Obj-C), the Workspace ONE SDK will no longer support the F5 Proxy option. SDK proxying using Tunnel and the standard proxy option will continue to function. If you are building apps today with the Workspace ONE SDK and are utilizing the F5 tunneling mode in the SDK, you will need to investigate replacement options before updating to the new versions of the SDK. Please read the full article for more information on the impact of this change and recommendations for migration options.


Action Required for Customers Using Public Android SDK Apps

Public Android SDK applications deployed from the Play Store require their public signing key to be embedded in the Workspace ONE Intelligent Hub (formerly Agent and not yet released) in order for those applications to be trusted and function in a Workspace ONE UEM environment. Administrators deploying Public Android SDK applications will need to ensure the configuration instructions below are followed in order to ensure these apps continue to function once users update to Hub 9.0.


Introducing Workspace ONE UEM 1810 for SaaS

The VMware Workspace ONE Team is excited to announce Workspace ONE UEM 1810 is scheduled to be deployed to SaaS environments. For additional information, please see the Workspace ONE UEM 1810 release notes available in VMware Docs.


VMware Enterprise Systems Connector Changes with Workspace ONE UEM 1810

As of Workspace ONE UEM 1810 the VMware AirWatch Cloud Connector and VMware Identity Manager connector installers are now available separately and are no longer available as part of the VMware Enterprise Systems Connector. Additional information, including download and upgrade instruction, is available in the full article. 


Introducing VMware Workspace ONE Intelligent Hub 1810 for Windows 10

What’s New in this App Version

  • AMST-10647: New look and feel to align with Workspace ONE branding. We updated the UI and icons for a more consistent Intelligent Hub experience across platforms.
  • AMST-3775: Updated Database information security.


Bugs Fixed in this App Version

  • AMST-8983: Fixed an issue where a device was enrolled to the wrong staging user on Windows 10 devices.
  • AMST-9962: Fixed an issue where enrollment failed if the staging user password included "=" on Windows 10 devices.
  • AMST-8968: Fixed an issue where Exchange Web Service profile failed to install on Windows 10 devices


Upcoming Changes to Android Productivity App Rollouts, Documentation, and Product Pages

To better prepare Workspace ONE administrators for Workspace ONE app releases for Android, the Workspace ONE Team will begin publishing product announcements and documentation at the beginning of the app rollout to the store. Workspace ONE Administrators will have access to the new product pages once the product is announced and the rollout begins. A reminder message will be displayed in the textbox labeled "Requirements" on the version specific product page while the release is in progress.


Upcoming changes to URL

My Workspace ONE portal, and VMware applications, the URL will be updated to reflect this branding. will replace as the URL for Workspace ONE app downloads and also replaces in Workspace ONE UEM Console message templates. This updated URL will serve as the single webpage for end users, customers and partners in order to get the latest Workspace ONE Intelligent Hub app downloads. 


Introducing VMware Workspace ONE Intelligent Hub 4.0 for macOS

What’s New in this App Version

  • OAGNT-184047: New look and feel to align with Workspace ONE branding, updated UI and icons for a more consistent Intelligent Hub experience across platforms.
  • OAGNT-184007: Software Distribution enhancement to detect “blocking applications” that are open on the device that may prevent a clean installation to a higher app version.
  • OAGNT-184072: Support for macOS 10.14 Mojave Notarization and Hardened Runtime.


Bugs Fixed in this App Version

  • OAGNT-184022: Fixed an issue where Custom Attributes profile would not function if authorization was required to remove the profile.
  • OAGNT-184036: Fixed an issue where the Managed Application List samples were not updated when Desired State Management was disabled for an app.
  • OAGNT-183753: Fixed an issue where AWCM requests would time out inconsistently.


APNs for Applications Renewal Script Notification

APNs for applications certificates will expire on the Workspace ONE UEM Console on November 26th, 2018. When the certificate expires, push notification messages will be impacted and may not go through to Workspace ONE applications on managed devices. For a full scope of the impact and actions required for environments, please visit the article for more details. 


End of General Support for VMware Identity Manager TLS 1.0 and 1.1

VMware Workspace ONE is updating the network cipher suite supported in the VMware SaaS data centers by dropping support for weak/legacy ciphers. As of October 19, 2018 the vIDM hosted (SAAS) preview environments will remove support for TLS 1.0 and 1.1. This change may require updates to certain client-server and browser-server combinations. For more information please read the full article.


Known Issues

BINXA-8649: Workspace ONE Boxer for Android shows a broken link instead of rendering the PDF as an attachment in rich text format emails

When receiving a rich text format (RTF) email, created using Microsoft Outlook for Windows that has a PDF document embedded, Boxer shows a broken link instead of rendering the PDF as an attachment in the email. Plain text and HTML-formatted emails are not affected. Please read the full article for a full scope of the implications of this issue and workarounds.


AAPP-6046: Apple DEP devices are synced with unexpected OS

Apple devices (iOS and macOS) are being synced from DEP with unexpected model information. This unexpected model information results in devices appearing with an incorrect platform (ex: macOS device shows up as tvOS)


INTEL-7849: Inaccurate Data due to Events in Pending State

Workspace ONE Intelligence custom reports and sync status pages show an inaccurate count of devices or apps as compared to the Workspace ONE UEM console due to records stuck in a pending state in the UEM Database’s export queue. This issue occurs if the ADP_Export SQL Agent job does not execute for a period of time, either due to it being disabled or absent on the active SQL node. 


INTEL-7150: Inaccurate Device Data if your environment has Windows Mobile Devices

Workspace ONE administrators leveraging Intelligence in environments containing Windows Mobile devices may notice the Percentage of Devices/Apps imported in the Intelligence Sync Status page does not reach 100%. For a full scope of the impact of this issue and fix versions, please visit the article for more details.


INTEL-7442: Percentage of apps imported on the Sync Status page is inaccurate due to Privacy Settings

The percentage of apps imported on the Sync Status page will never reach 100% if your privacy settings in the Workspace ONE UEM console are set to “Collect Do Not Display” or were switched to “Do Not Collect” for personal applications. 


INTEL-7059: Execution time for Scheduled Reports is always generated in UTC

Workspace ONE Intelligence allows administrators the ability to choose a date/time when reports are generated and sent. The Intelligence interface currently does not specify the time zone in which this schedule date/time is set. Workaround information can be found in the full article.


AAPP-5962: iOS devices do not remove proxy configuration after updating their WiFi profile

Workspace ONE administrators may find that, when they install a WiFi profile with Automatic proxy configured on their iOS devices, the profile does not remove the proxy configuration when the profile is updated. More information about this issue including workaround information can be found in the full article. 


Device Management

"Device Last Seen" results differ from Workspace ONE Intelligence and the Workspace ONE UEM Console

The "Device Last Seen" results in Workspace ONE Intelligence are different from what is shown in the Workspace ONE UEM Console, as they are only updated after data from the device record has changed. This is expected behavior. More information about the intended function of "Device Last Seen" can be found in the full article.

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