ISDK-172497: iOS 12 Devices incorrectly reported as compromised during wired backup

Identifier

ISDK-172497

 

Symptoms

The VMware Workspace ONE Teams have received reports devices being erroneously flagged as compromised on certain devices running iOS 12 while performing a wired backup through iTunes. This issue may occur with the VMware AirWatch Agent, Workspace ONE app, AirWatch Container or any of the VMware Workspace ONE productivity apps. The table below outlines all affected versions:

Application Version

iOS AirWatch Agent

 5.8.1 and below

iOS Workspace ONE

 3.3.2 and below

VMware Boxer

 4.15.2 and below

VMware Content Locker

 4.14 and below

VMware Browser

 6.16.1 and below

VMware PIV-D Manager

 1.2 and below


Workaround

To prevent devices from being incorrectly unenrolled due to false compromised status detection, the Workspace ONE Team recommends temporarily disabling the Compromised Protection settings under Groups & Settings > All Settings > Apps > Settings & Policies > SDK App Compliance. For those on Workspace ONE UEM Console 9.7+, this can be found under Groups & Settings > All Settings > Apps > Settings & Policies > Security Policies > Compromised Protection (please refer to the knowledge base article here).

Disabling Compromised Protection will prevent immediate unenrollment of devices when they are reported as compromised (even for false positives). End-users should be informed to avoid doing wired encrypted backups in iTunes until the issue is resolved and the apps are updated.

Alternatively, to track and detect compromised devices, a compliance policy can be created to detect compromised devices, at which point, Admins can be notified to take an action.

 iOS_12_False_Positives_for_Compromised_Detection.png

 

Fix Version

Our teams have finished patching the SDK versions 5.9.8.2 and 18.5.2. We recommend downloading and upgrading to the new SDK if any of your internal Apps utilizes it. 

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