Upcoming changes to VMware AirWatch Agent for macOS

What’s Changing?

In the next release of the VMware AirWatch Agent for macOS, the product name will be changing to VMware Workspace ONE Intelligent Hub. This will be released as Version 4.0.

File Names

In this release, the following file names will change:

  • AirWatchAgent.dmg => VMwareWorkspaceONEIntelligentHub.dmg
  • VMware AirWatch Agent.pkg => VMwareWorkspaceONEIntelligentHub.pkg
  • /Applications/VMware AirWatch Agent.app =>/Applications/Intelligent Hub.app
  • /Library/Scripts/agentuninstaller.sh => /Library/Scripts/hubuninstaller.sh

The receipt identifiers in /Library/Receipts have not changed, but will be updated in a future release:

  • com.air-watch.pkg.OSXAgent
  • com.airwatch.munki.admin
  • com.airwatch.munki.core

The Application Support directory will remain as /Library/Application Support/AirWatch/ but will be updated in a future release.

Logs

In this release, the location of logs has been changed to meet Apple best practices. The filenames of these logs will be updated in a future release.

  • /Library/Logs/IntelligentHub
    • AirWatchAWCM.log
    • AirWatchDaemon.log
      • This log will continue to be the primary log file for troubleshooting most issues
    • AWRemoteManagement.log
    • AWRemoteManagementTunnel.log
    • AWSoftwareUpdater.log
  • ~/Library/Logs/IntelligentHub
    • AirWatchAgent.log
    • AirWatchAgentEnroller.log

Logs for Advanced Software Management has not changed and still remains in the same location:

  • /Library/Application Support/AirWatch/Data/Munki/Managed Installs/Logs/

Menu Bar Icon

The menu bar icon has been changed to the new icon for Intelligent Hub.

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Enrollment UI

The enrollment UI has been updated to reflect the new branding and style of the Workspace ONE platform.

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Disk Encryption

Dialogs regarding Disk Encryption will have the new logo.

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Notifications

Notifications shown by the Intelligent Hub will have the new logo. 

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Location Services

Users will be prompted to allow Location Services access by Intelligent Hub. 

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Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE  portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

Other Languages: 日本語

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