How to Manage Team Members in the My Workspace ONE portal: Migrated Accounts

Overview

In an effort to align with VMware, our parent company, we are in the midst of a migration of customer information from our systems to those of VMware. Customers can determine whether they have been migrated based on what is visible on their My Company pageMigrated customers will see a link to the My VMware portal. 

 

Customer Impact

Adding Team Members

  1. In the My Workspace ONE portal, navigate to your My Company page under My Workspace ONE > My Company from the main navigation pane.
    Under the My Team section, first confirm that you have at least one valid email domain associated with your account. If you do not have any email domains listed for your account, or you need to add an additional domain, a ticket will need to be opened with Account Services. Customers can open a ticket by selecting the Add Email Domain button in the My Team section of the My Company page.

    Fill out the required fields and click Submit. This will open a ticket with the Workspace ONE Account Services team to confirm and add your domain to your account.
  2. Once you have valid email domains on your account, new users may be added. To add a new user, first select the My VMware

    If the button is not available or you see an Add a Team Member button, please view our article for non-migrated customers.
  3. You will be redirected to the Users & Permissions page within My VMware.
    Note: Customers with On Premise Environments and with SaaS Environments must follow different processes. Please refer to the section which matches your Workspace ONE Environment.
    • Users with On Premise Environments:
      1. Select the By Folder tab and navigate to the order with Workspace ONE/AirWatch products. Next, select the arrow to expand the drop-down menu and click Invite New User.


      2. Fill in all relevant fields for the user, then select the Add button.
        Note: All contacts must have a personal email address in your corporate domain(s). We are unable to accept tickets or provide access to shared or generic email addresses.


      3. Next, click the Continue button.


      4. You will be directed to the Select Permissions page. Check the option to File technical support requests.


    • Users with SaaS Environments:
      1. Select the By Service tab and navigate to the Service ID (SID) with Workspace ONE/AirWatch products. Next, select the arrow to expand the drop-down menu and click Invite New User.


      2. Fill in all relevant fields for the user, then select the Add button.
        Note: All contacts must have a personal email address in your corporate domain(s). We are unable to accept tickets or provide access to shared or generic email addresses.


      3. Next, click the Continue button.


      4. You will once again need to select the specific SID that the user should be added to, and then click the Continue button.


      5. You will be directed to the Select Permissions page. Check the options to View Subscription Services and File and view support requests.

 

  1. Select Continue and Confirm on the next screen to send an email to the new user asking them to create a My VMware profile. Once the user follows the steps to create their profile, they will be associated with your account and your Team within My Workspace ONE.
    Note: If the user does not receive the email welcoming them to join the account, they can log into My VMware, hover over their name, and select the Alerts link to view this message.



    Upon viewing the message, if an Accept button is present, the user will need to select this in order to successfully associate themselves with the account.


  2. It may also be necessary for the Super User or an individual with elevated permissions to log in to their My Workspace ONE portal, navigate to the My Company page, and select the key icon by the user’s name (turning it from grey to blue) in order to push down the account changes that have recently been made.


  1. Finally, please have the user whose account has been updated log in to the My Workspace ONE portal to finalize all changes to their account.
    Note: Unless steps #1-6 for this process have all been completed, the updates to the user’s account may not sync correctly.

Editing Team Members

Once a new user has been added to your account, you can modify that user’s permissions in order to give them access to open support requests for your company.
Navigate to the My Team section of the My Company page. Find the user you would like to modify the permissions for and click the grey key icon (turning it to blue) to set the user as an AW Technical Admin (previously Procurement Contact). The new user’s email address must be individual to that user, and be in one of your Valid Email Domains in order to elevate their permissions.

Deactivating Team Members

If you have met the maximum number of AW Technical Admins that your account is authorized for, you will see an error and the user’s permissions will not be elevated. You will need to remove an existing administrator before adding the new one. You can do this by clicking the blue key icon (turning it to grey) to remove their administrator access.

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE  portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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