AAPP-5887: VPP application download and installation may fail on iOS devices

Identifier

AAPP-5887

 

Symptoms

When attempting to download any VPP applications published via the Workspace ONE UEM Console, users may receive the following error, which results in a download failure:

The following is an example of what you might notice on an affected device logs (collected with Xcode):

Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored(InstallCoordination)[174] <Notice>: -[IXServerConnection _client_coordinatorWithUUID:didCancelWithReason:client:]_block_invoke: Messaged with uuid DE2F773D-D190-44DD-852A-DD2D5E8EB23E to cancel with reason Error Domain=SSErrorDomain Code=3 "Unhandled exception" UserInfo={SSErrorHTTPStatusCodeKey=404, NSLocalizedFailureReason=An unknown error occurred, NSLocalizedDescription=Unhandled exception}; found 2 coordinators to cancel
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored(InstallCoordination)[174] <Notice>: -[IXAppInstallCoordinator _clientDelegate_didCancelWithError:client:]: <IXInitiatingAppInstallCoordinator<0x103c4e5f0> identifier:com.microsoft.Office.Word uuid:DE2F773D-D190-44DD-852A-DD2D5E8EB23E creator:App Store>: Got cancel delegate with reason Error Domain=SSErrorDomain Code=3 "Unhandled exception" UserInfo={SSErrorHTTPStatusCodeKey=404, NSLocalizedFailureReason=An unknown error occurred, NSLocalizedDescription=Unhandled exception} client App Store
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored[174] <Error>: [CoordinatorStore]: <IXInitiatingAppInstallCoordinator<0x103c4e5f0> identifier:com.microsoft.Office.Word uuid:DE2F773D-D190-44DD-852A-DD2D5E8EB23E creator:App Store state:IXAppCoordinationStateErrorOccurred> with UUID DE2F773D-D190-44DD-852A-DD2D5E8EB23E was canceled with reason: Error Domain=SSErrorDomain Code=3 "Unhandled exception" UserInfo={SSErrorHTTPStatusCodeKey=404, NSLocalizedFailureReason=An unknown error occurred, NSLocalizedDescription=Unhandled exception}
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 installcoordinationd[187] <Notice>: -[IXSCoordinatorManager unregisterCoordinator:]: Unregistered coordinator: <IXSCoordinatedAppInstall<0x10113d7c0> identifier:com.microsoft.Office.Word uuid:DE2F773D-D190-44DD-852A-DD2D5E8EB23E intent:IXCoordinatorIntentInitiating creator/appDRI:App Store userInitiated:Y state:IXAppCoordinationStateErrorOccurred>
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored[174] <Error>: [ODRLaunchServicesObserver]: Application com.microsoft.Office.Word is invalid, ignoring the install notification from LaunchServices

 

Fix Version

We have informed Apple of the issue and this article will be updated once we confirm a resolution. 

Apple has notified our teams that certain applications like Microsoft Word, Flipgrid, Hudl, and WebEx Meeting are resolved. There may be few more applications which are still impacted.

If you have Apple Care Support, you may wish to reach out directly to Apple to learn more details around the status of this issue.

 

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