AAPP-5887: VPP application download and installation may fail on iOS devices

Identifier

AAPP-5887

 

Symptoms

When attempting to download any VPP applications published via the Workspace ONE UEM Console, users may receive the following error, which results in a download failure:

The following is an example of what you might notice on an affected device logs (collected with Xcode):

Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored(InstallCoordination)[174] <Notice>: -[IXServerConnection _client_coordinatorWithUUID:didCancelWithReason:client:]_block_invoke: Messaged with uuid DE2F773D-D190-44DD-852A-DD2D5E8EB23E to cancel with reason Error Domain=SSErrorDomain Code=3 "Unhandled exception" UserInfo={SSErrorHTTPStatusCodeKey=404, NSLocalizedFailureReason=An unknown error occurred, NSLocalizedDescription=Unhandled exception}; found 2 coordinators to cancel
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored(InstallCoordination)[174] <Notice>: -[IXAppInstallCoordinator _clientDelegate_didCancelWithError:client:]: <IXInitiatingAppInstallCoordinator<0x103c4e5f0> identifier:com.microsoft.Office.Word uuid:DE2F773D-D190-44DD-852A-DD2D5E8EB23E creator:App Store>: Got cancel delegate with reason Error Domain=SSErrorDomain Code=3 "Unhandled exception" UserInfo={SSErrorHTTPStatusCodeKey=404, NSLocalizedFailureReason=An unknown error occurred, NSLocalizedDescription=Unhandled exception} client App Store
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored[174] <Error>: [CoordinatorStore]: <IXInitiatingAppInstallCoordinator<0x103c4e5f0> identifier:com.microsoft.Office.Word uuid:DE2F773D-D190-44DD-852A-DD2D5E8EB23E creator:App Store state:IXAppCoordinationStateErrorOccurred> with UUID DE2F773D-D190-44DD-852A-DD2D5E8EB23E was canceled with reason: Error Domain=SSErrorDomain Code=3 "Unhandled exception" UserInfo={SSErrorHTTPStatusCodeKey=404, NSLocalizedFailureReason=An unknown error occurred, NSLocalizedDescription=Unhandled exception}
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 installcoordinationd[187] <Notice>: -[IXSCoordinatorManager unregisterCoordinator:]: Unregistered coordinator: <IXSCoordinatedAppInstall<0x10113d7c0> identifier:com.microsoft.Office.Word uuid:DE2F773D-D190-44DD-852A-DD2D5E8EB23E intent:IXCoordinatorIntentInitiating creator/appDRI:App Store userInitiated:Y state:IXAppCoordinationStateErrorOccurred>
 
 Sep 11 16:19:18 testuser1-iPad-iOS-1141-FCM5 appstored[174] <Error>: [ODRLaunchServicesObserver]: Application com.microsoft.Office.Word is invalid, ignoring the install notification from LaunchServices

 

Fix Version

We have informed Apple of the issue and this article will be updated once we confirm a resolution. 

Apple has notified our teams that certain applications like Microsoft Word, Flipgrid, and Hudl are resolved. There are few more applications which are still impacted (ex: Cisco WebEx Meeting). 

If you have Apple Care Support, you may wish to reach out directly to Apple to learn more details around the status of this issue.

 

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