Update: Compatibility patch for upcoming Apple devices

Overview

VMware Workspace ONE has received information from Apple around potential changes to UDID for the new Apple hardware being released. In an effort to prepare for upcoming Apple device releases, a patch for Workspace One UEM (AirWatch) Console will be required for continued device enrollment.

Background of UDID

UDID is an acronym for Unique Device ID, which uniquely identifies Apple devices. This unique ID cannot be changed by the user, nor by Apple, as it is assigned to the motherboard of the device. An operating system update will not change the UDID. 

Historically, iOS devices have had a UDID of 40 characters in length. It is possible this could change in upcoming releases to be lesser, greater - not adhering to the 40 character length.

Impact to changes in UDID

Devices with shorter or longer UDIDs (devices with UDIDs other than 40 characters) will be unable to enroll into Workspace ONE UEM Console.

 

How to prepare for compatibility patch for Apple devices

Our development teams are actively working on compatibility patches and have started patching the versions under Table 1 as of September 19th. Once the patches for Table 1 are fully released, we will begin releasing version patches for Table 2. We estimate releasing Table 2 patches beginning the week of September 24th.

Version
9.7 9.6 9.5 9.4
9.3 9.2.3 9.1.5
Table 1

 

Version
9.2.2 9.2.1 9.2.0 9.1.4
Table 2 

Note: If you are running on version 9.1.3 or prior, VMware Workspace ONE recommends upgrading to 9.1.4 or above.

SaaS (Shared & Dedicated): Our teams have started patching SaaS environments as of September 19th. Please allow three business days for deployment from the time your version patch is released. Additionally, we expect a zero-downtime during the change to your environment.

On-Premises: Check the tables above for the specific patch for your Workspace ONE UEM version and click the link in the table to download the files as soon as they become available. Subscribe to this knowledge base article for further updates on when the patch for your version is made available. VMware Workspace ONE recommends organizations plan maintenance windows accordingly for this patch application.
Note: Please apply patches that match your exact environment version.

In addition to the Workspace ONE UEM patches, a Tunnel Proxy compatibility patch is also required. Additional Tunnel Proxy compatibility information can be found here.

  • Browser authentication will fail only on new Apple devices unless the Tunnel Proxy patch is applied.
  • Per-app Tunnel feature will continue to work on all devices (new and existing Apple hardware).

For additional information, please refer to the Getting Ready for Apple Fall 2018 Releases knowledge base article here. Swift SDK compatibility information can be found here

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE  portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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