Update: Compatibility patch for upcoming Apple devices


VMware Workspace ONE has received information from Apple around potential changes to UDID for the new Apple hardware being released. In an effort to prepare for upcoming Apple device releases, a patch for Workspace One UEM (AirWatch) Console will be required for continued device enrollment.

Background of UDID

UDID is an acronym for Unique Device ID, which uniquely identifies Apple devices. This unique ID cannot be changed by the user, nor by Apple, as it is assigned to the motherboard of the device. An operating system update will not change the UDID. 

Historically, iOS devices have had a UDID of 40 characters in length. It is possible this could change in upcoming releases to be lesser, greater - not adhering to the 40 character length.

Impact to changes in UDID

Devices with shorter or longer UDIDs (devices with UDIDs other than 40 characters) will be unable to enroll into Workspace ONE UEM Console.


How to prepare for compatibility patch for Apple devices

Our development teams are actively working on compatibility patches and have started patching the versions in the table below as of September 19th. 

Update [Sep 26, 2018; 7:21PM]: All patches are now available and include a fix for the device wipe issue outlined here.

9.7 9.6 9.5 9.4

Note: If you are running a console version below 9.3, VMware Workspace ONE recommends upgrading to 9.3 or above.


SaaS (Shared & Dedicated)

Our teams finished patching SaaS environments in the table above. This patch also includes a fix for the device wipe issue outlined here.


Check the tables above for the specific patch for your Workspace ONE UEM version and click the link in the table to download the files as soon as they become available. VMware Workspace ONE recommends organizations plan maintenance windows accordingly for this patch application.

Note: Please apply patches that match your exact environment version.

If you are affected by the device wipe issue outlined here, please re-apply the patch as they were updated as of September 24th, 2018.


In addition to the Workspace ONE UEM patches, a Tunnel Proxy compatibility patch is also required. Additional Tunnel Proxy compatibility information can be found here.

  • Browser authentication will fail only on new Apple devices unless the Tunnel Proxy patch is applied.
  • Per-app Tunnel feature will continue to work on all devices (new and existing Apple hardware).

For additional information, please refer to the Getting Ready for Apple Fall 2018 Releases knowledge base article here. Swift SDK compatibility information can be found here.


Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE  portal or call your local support line.


Best Regards,

The VMware Workspace ONE Team

Other Languages: 日本語

Have more questions? Submit a request


Article is closed for comments.