iOS Hub Beta 2 - New Features & Technical Requirements

The Workspace ONE Intelligent Hub application has many new capabilities on top of the features already part of the former AirWatch Agent. The first phase of this beta program was focused on the migration of these AirWatch Agent features to the new Hub interface. We encourage you to continue testing these features in your own environments to validate all your organizations use cases and submit feedback.

 

For the next phase of this beta program, we want to open up the capabilities of the Hub app for you to experience the latest features. To make this simpler and more efficient for admins testing this, we have pre-configured several tenants with the necessary components to allow admins to enroll and experience these features first hand. The goal for admins should be to try all the new abilities of the Hub, understand how they could be leveraged in their organizations, and report any feedback or questions.

 

Below are the required credentials and information for what to expect when enrolling.

 

NOTE – The users and data are artificial and do not reflect real individuals or objects. This means that the users and data may be shared across several other beta participants.

 

 

URL

This is the URL that will be used when asked for “Server” during the enrollment process. If there are questions on this, please use the environment where your current SaaS UAT environment exists. If you do not have one, please select based on your region or use the default.

 

Region

URL

North America (default)

cn135.awmdm.com

EMEA

cn137.awmdm.com

APJ

cn138.awmdm.com

 

NOTE – All environment URLs are configured exactly the same.

 

Group ID

The group ID will be the same for all environments. Please enter this after entering your URL and prompted to enter the “Group ID”.

 

Group ID

CatalogServices

 

 

Users

After you confirm your URL and Group ID, you should be prompted for a username and password. There are several different users for each of the environments. Some users deliver the same user experience while others are specific to unique workflows such as shared devices, staging, and MAM container enrollment. Please reference the table below for what the expected experience should be.

 

NOTE: Single User Staging and Shared Device Mode users can only be used with iOS devices

 

URL

Region

Username

Password

Enrollment Type

CN137

EMEA

Beta1

W$1HubB3t@!

General Enrollment

Beta2

General Enrollment

Beta3

General Enrollment

Beta4

General Enrollment

Beta5

General Enrollment

Beta6

Single User Staging

Beta7

Single User Staging

Beta8

Shared Device Mode

Beta9

Shared Device Mode

CN138

APJ

Beta11

W$1HubB3t@!

General Enrollment

Beta12

General Enrollment

Beta13

General Enrollment

Beta14

General Enrollment

Beta15

General Enrollment

Beta16

Single User Staging

Beta17

Single User Staging

Beta18

Shared Device Mode

Beta19

Shared Device Mode

CN135

North America

Beta21

W$1HubB3t@!

General Enrollment

Beta22

General Enrollment

Beta23

General Enrollment

Beta24

General Enrollment

Beta25

General Enrollment

Beta26

Single User Staging

Beta27

Single User Staging

Beta28

Shared Device Mode

Beta29

Shared Device Mode

 

Expected Behavior

The expected behavior is the same for all environments and for all users with the same Enrollment Type. For example, username Beta1 with type General Enrollment and username Beta23 should have the same expected behavior and there is no advantage to selecting one over the other. Please only select users that pertain to the environment you are using per the chart above.

 

 

Enrollment Type

Expected Behavior

General Enrollment

Enrollment

·      A General Enrollment user should experience a typical username password enrollment in order to log into the application. This means after entering in the URL and Group ID on the initial Hub screen, you should be prompted for Username and Password to step through retrieving the MDM Profile

In-App Navigation

·      Once enrolled, a user should be redirected to a new app catalog landing screen in the Hub application. If this is not done, the user can simply launch the Hub app

·      You may experience various security and privacy requests to proceed in the application

·      In the top right corner, there should be a circular icon with a “B”. Clicking this icon should take you to the Account section where existing features from Hub Beta 1 can be found.

Applications

·      The user should see a total of 6 applications and 1 web link in the catalog (alphabetically)

o   Salesforce

o   Slack

o   VMware Browser

o   VMware Content Locker

o   VMware Tunnel

o   Workday

o   Google (web link)

·      The VMware Tunnel and Salesforce applications should be automatically installed after enrollment. This may not be silent depending on your device settings. All other apps are set to On Demand.

·      The user can click Install on any of the other apps to be prompted to install the app on device. Again, this may be silent depending on your device settings.

Single User Staging

Enrollment

·      The enrollment should be exactly the same as the General Enrollment type described above.

In-App Navigation

·      Unlike the General Enrollment mode, the first screen after enrollment that a user should see is a single prompt for Username and Password. The user should enter in any username that has a General Enrollment Type and is part of the same environment. See chart above for clarification.

·      Once this is completed, the Hub should display a new app catalog landing screen and behave as described by the General Enrollment type outlined above.

Applications

·      The applications should be exactly the same as the General Enrollment type described above. These will only be seen after entering a correct Username and Password described in the navigation section above

 

Shared Device Mode

Enrollment

·      The enrollment should be exactly the same as the General Enrollment type described above.

In-App Navigation

·      Unlike the General Enrollment mode, the first screen after enrollment that a user should see is a single prompt for Username and Password. The user should enter in any username that has a General Enrollment type and is part of the same environment. See chart above for clarification.

·      Once this is completed, the Hub should display a new app catalog landing screen and behave as described by the General Enrollment type outlined above.

·      One final step for this user is in the Account section of the Hub, a user can Log Out of the app to return to the prompt for Username and Password mentioned above to repeat the process. The Account section is located at the top right of the app’s navigation.

Applications

·      The applications should be exactly the same as the General Enrollment type described above. These will only be seen after entering a correct Username and Password described in the navigation section above.

·      The only difference that is expected is if you Log Out as described in the last item of the in-app navigation, all installed applications will not be uninstalled from the device.

 

Post-Testing Survey

Please take 5-10 min once you are through will your beta testing to complete a short survey that captures scenarios and platforms tested, along with overall satisfaction with Workspace ONE Intelligent Hub.

 

https://s2.userzoom.com/m/MSBDNTMwMFMxNDUg

 

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