End of General Support for Legacy Remote View for iOS

Last year, VMware announced the new HTML5-based remote management solution Advanced Remote Management, which delivers the best user experience and most comprehensive remote management capabilities. Advanced Remote Management initially launched with support for Windows CE and Android. With Workspace ONE UEM Console 9.6, iOS Advanced Remote Management will now be supported with the same underlying technology. 

In an effort to provide the best possible user-experience, Remote View for iOS will reach End of Availability (EOA) on August 30, 2018 and will reach End of General Support (EOGS) on November 5, 2018.


Customer Impact

Customers who wish to remotely view their iOS devices will need to purchase the Advanced Remote Management add-on and upgrade to Workspace ONE UEM Console 9.6+. Legacy Remote View for iOS will be completely disabled in all future console versions. 


Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.


Best Regards,

The VMware Workspace ONE Team

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