FCA-186805: Users are not able to log into the Self-Service Portal

Identifier

FCA-186805

 

Version Identified

AirWatch Admin Console 9.1+ (On-Premise)

 

Symptoms

After upgrading On-Premises AirWatch servers to Microsoft patch KB4089187 (Windows Server 2012 Standard) or subsequent patches (ex: KB4103768) and restarting the server, administrators may find that users are unable to log into the Self-Service Portal page. The user will be able to enter user credentials, however, once entered, will repeatedly be redirected to the login page.

 

Workaround

Removing the OS patch will restore SSP login functionality.

 

Fix Version

Our product team has been engaged and is actively working to resolve the issue.

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