API calls blocked if Basic Admin account authentication is past the password expiration period

Overview

Any administrator account leveraging basic authentication needs to renew their password after the expiration period. Basic administrators with an expired password attempting to authenticate via API endpoint are presented the following error in Console 9.3+:

"401: User 'tester' password is expired or password should be changed."

  

Implications for Customers

Any administrator accounts leveraging basic authentication, having an expired password will need to renew their password.  VMware AirWatch recommends using Directory Accounts if you want to have an account that does not expire.

 

Support Contact Information

To receive support, either submit a ticket via the myAirWatch portal or call your local support line.

 

Best Regards,

The VMware AirWatch Team

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