Updates to Check-In Intervals in AirWatch Agent

Background

In order to best optimize the performance of VMware AirWatch and improve the experience across our suite of SaaS-hosted products, VMware will be making changes to supported check-in intervals for some device-to-server communication. The new supported minimum values for these intervals were set after a rigorous review of values known to cause performance issues in the past, values set by customers today, and values which will continue to serve the features and use-cases which depend on them.

A full list of affected values is shown in the table below along with the new supported minimum value for the setting. Please note these settings only apply to iOS and Android devices.

Setting Default (min) New Minimum (min)

MDM Agent Sample

720

360

Security Information Sample

720

360

Application List Interval

720

360

Profile Refresh Interval

720

360

Application List Sample

720

360

Managed App List Sample

720

360

Profile List Sample

720

360

Provisioning Profile List Sample

720

360

Restriction List Sample

720

360

Device Information Sample

240

120

Certificate List Sample

720

360

Data Transmit Interval

480

240

Heartbeat Interval

60

30

 

Customer Impact

  • These new minimum values will not be enforced automatically, and thus there is no impact to existing customers.
  • Upon saving the configuration pages where these intervals are set, only supported values can be selected, any unsupported values will need to be adjusted in order to save the configuration on those pages.
  • VMware reserves the right as outlined in the Hosting Services agreement to edit settings which negatively impact the performance or uptime of any hosted service but will continue to utilize this right only as a last resort to ensure a good experience for all VMware customers.

 

Required Action

Administrators should take this time to review which settings are configured in their environment in order to ensure that the settings meet the new minimum, otherwise administrators may be blocked from editing those settings until the values are resolved once this change is put into effect.

 

Support Contact Information

To receive support, either submit a ticket via the myAirWatch portal or call your local AirWatch support line.

 

Best Regards,

The VMware AirWatch Team

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