End of General Support for Legacy Product Provisioning

Legacy Product Provisioning will reach End of General Support on September 28, 2018. Existing customers using Legacy Product Provisioning are encouraged to migrate to Apps & Books or Product Provisioning on the AirWatch Console to provide applications, content, files and profiles down to devices. New versions of AirWatch Console released after September 28, 2018 will not support Legacy Product Provisioning.

If you are not using Product Provisioning this does not impact you. Typically, Legacy Product Provisioning was used by customers having Windows Mobile devices. If you have been a customer since 2015, you will not see this feature enabled in your AirWatch Console. 


Implication for Customers

  • AirWatch Console: Migrate Legacy Products to Products. Found under Devices > Staging & Provisioning.
  • Windows Mobile: Upgrade to the latest Windows Mobile Agent.

Migration Resources


Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.


Best Regards,

The VMware Workspace ONE Team

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