Android Agent is pinned to the screen until Android device enrollment is complete (Agent 8.1+)


In order to comply with best practices from Google as outlined in Enterprise solution sets for Android Management, the Android Agent will be pinned (placed in single app mode) during Android device enrollment. This change ensures that the end user cannot leave the provisioning process until enrollment is complete.

The change will affect all forms of Work Managed enrollments on devices running Android 6.0+. 


Customer Impact

Prior to enrollment completion, an upgrade to Play Store services is required. This is automatically initiated by the operating system during enrollment. The agent will remain pinned during the duration of this update.


Support Contact Information

To open a Support Request, please call your local support line or submit a Support Request via My Workspace ONE.



Best Regards,

The VMware Workspace ONE Team

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