AAPP-4654: Recovery key Change failure in macOS X

Identifier

AAPP-4654 

 

Version Identified

macOS Agent 2.4.1

 

Symptoms

If the recovery key on an encrypted Mac is changed (using fdesetup manually or via script), the macOS Agent 2.4.1 has the ability to escrow the recovery key back to the console. However, when performing a sync with the Agent, a “Invalid Recovery Key” window may appear. Inputting the password may then result in a “Recovery Key Change Failure’ error.

 

Fix Version

We have informed Apple of the issue and this article will be updated once we confirm a resolution.  If you have Apple Care Support, you may wish to reach out directly to Apple to learn more details around the status of this issue.

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