CMSVC-5707: Newly created Directory Admin synced with vIDM tenant not receiving Administrator role




Version Identified

Workspace ONE UEM (AirWatch) Console 9.3



When a newly created Directory Admin is added into the Workspace ONE UEM (AirWatch) Console and synced with the VMware Identity Manager, the newly created Directory Admin is only given “Read-only Admin” permissions. This results in the inability of the newly added Directory Admin to add or modify SaaS applications and access policies.



Navigate in the Workspace ONE UEM (AirWatch) Console to the vIDM Console located under Settings > System > Enterprise Integration > VMware Identity Manager > Configuration. Using the vIDM Admin credentials available to you, set the roles manually for the newly created Directory Admin.


Fix Version

Our product team has been engaged and is actively working to resolve the issue. 

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