Dell BIOS update requires entering the BIOS password

Version Identified

AirWatch Console 9.3

 

Symptoms

To enable OEM updates on supported Dell devices, AirWatch integrates with Dell Command | Update, which also supports BIOS updates. However, if a BIOS password is set, the Dell Update Package for BIOS will prompt the user for the BIOS password; Without the correct BIOS password, the BIOS update will fail to install.

 

Workaround

If a BIOS password is set, instead of using Dell Command | Update for BIOS updates, directly deploy the Dell Update Package for BIOS. This allows providing the BIOS password as a command line parameter, as outlined here.

 

Fix Version

Our product team has been engaged and is actively working to resolve the issue.

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