[Resolved] HW-80103: User is logged out of Windows Workspace ONE app even though the refresh token has not expired

Identifier

HW-80103 

 

Version Identified

Workspace ONE 3.1 for Windows

 

Symptoms

Upon opening the Workspace ONE application on a Windows 10 machine, the following error is presented:

“Refresh token expired: Please login to continue. If the problem persists, please contact your IT administrator.”

Upon selecting “OK” the application refreshes itself and then re-opens. This error occurs at least once per day on Windows 10 machines, however, iOS and Android devices are not affected.

  

Fix Version

This has been resolved in Workspace ONE 3.1.16 for Windows 10. 

 

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