Preparing for the mandatory use of TLS 1.2 in Office 365

On October 31, 2018, Microsoft Office 365 will disable support for TLS 1.0 and 1.1 as mentioned in Microsoft's Supports article here. As a result, starting on October 31, 2018, all client-server and browser-server combinations must use TLS 1.2 or later protocol versions in order to connect without issues to Office 365 service. Additionally, this might require updates to be made for certain client-server and browser-server combinations.

Due to an issue with Windows Server and TLS 1.2, TLS 1.2 was disabled by default in AirWatch Console 8.x as outlined in the VMware AirWatch knowledge base article here.

With the mandatory changes in Office 365, VMware AirWatch is re-enabling TLS 1.2 in all future AirWatch Console releases (post 9.2.3), and also providing a utility for any older supported versions of AirWatch (9.0+). For Console versions 9.0+, the utility will update all the necessary web.config's and app.config's. In addition, it will notify the administrator whether the particular server has TLS 1.2 disabled within the registry per the Microsoft support article here on Transport Layer Security (TLS) registry settings.  

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

Best Regards,

The VMware Workspace ONE Team