[Resolved] ARES-4124: Install Application request from App Catalog fails for devices enrolled prior to upgrade

Version Identified

Workspace ONE UEM (AirWatch) Console 9.1.5, 9.2.2






Due to recent security enhancements, the App Catalog on end-user devices must be reloaded from the server in order to receive the latest version. As the App Catalog is cached within the device’s browser, when an install request is generated from the cached version of the App Catalog, it is rejected by the server and the end-users may see the following error message:

"Your request to install failed. Please retry then contact IT Admin....".

Note: This issue only affects devices enrolled prior to upgrading to any of the identified Console versions. Devices enrolled post-upgrade will receive the fresh catalog from the server and will not face this issue.

This issue impacts application installs requested from the App Catalog alone. Administrators, however, can still push applications from the Workspace ONE UEM (AirWatch) Console and users can continue to request app installation from the Self-Service Portal (SSP).



It is currently recommended to clear the cache on the end-user devices as this will force the App Catalog to be loaded from the server. Once this is done, end-users can download the applications on-demand from App Catalog without any issues.


Fix Versions

This has been resolved in Workspace ONE UEM (AirWatch) Console 9.2.3. Additionally, On-Premise customers can download the patch available here

Note: Once the Workspace ONE UEM (AirWatch) Console has been upgraded to the fix version, users will need to carry out either of the following actions:

  • Select the Reload button within the Browser on the App Catalog page, OR
  • Force-close the Browser application and re-open App Catalog
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