Types of Self-Help Content in myAirWatch

The myAirWatch portal is VMware's customer support portal for the AirWatch product, and includes a variety of self-help content. Within myAirWatch, customers have access to various types of documentation which each serve a different purpose based on the specific need.

 

Documentation Section and Online Help

Our Online Help portal and All Documentation section (found under Documentation in the myAirWatch navigation pane) include product and installation guides. These documents serve to provide a general overview for a product or provide common processes and procedures required to implement AirWatch software.

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When viewing search results, these types of documentation can be identified by colored labels under the View Resources section. Customers can also choose a localized version on the corresponding page of each PDF guide (if available). 

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Knowledge Base Articles

Knowledge Base articles are located in the Knowledge Base home page as well as our Product Pages. These articles are often more technical and focus on resolving specific issues within AirWatch products. Types of knowledge base articles include Frequently Asked Questions (FAQs), Known Issues, articles on product troubleshooting, and Product Announcements. Knowledge Base articles are displayed when searching using the Search box in the toolbar, the myAirWatch home page, or the Support Wizard.

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When viewing search results, these types of documentation can be identified by colored labels under the View Resources section.

If a localized Knowledge Base article is available, it can be viewed without logging in. However, in order to view the localized Knowledge Base section and display the localized articles in the search results, customers must log into myAirWatch and configure their account's language setting to the desired localization.

 

Solutions

Solutions are displayed under the View Solutions tab when searching using the Search box in the toolbar, the myAirWatch home page, or the Support Wizard. They serve a different purpose – to solve a specific problem. Each Solution consists of a clear and concise title, thorough problem description, and precise resolution. Solutions are published based on working knowledge from trending issues and product development growth.

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If a localized Solution is available, it can be viewed without logging in. However, in order to  display the localized Solutions in the search results, customers must log into myAirWatch and configure their account's language setting to the desired localization.

 

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For more information how to search for these online contents described above, please refer to our Knowledge Base article here.

 

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch.

 

Best Regards,

The AirWatch Team

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