ARES-4124: InstallApplication request from App Catalog fails for devices enrolled prior to migration

Version Identified

AirWatch Console 9.2.2

 

Identifier

ARES-4124

 

Symptoms

When attempting to download an application from the App Catalog on a device enrolled prior to migrating to AirWatch Console 9.2.2, users might receive the following error:

“Your request to install failed. Please retry then contact your IT Admin.”

 

Workaround

The current workaround is to manually clear the browser cache upon initially opening the application. Clearing the browser cache will clear the old token.

 

Fix Versions

Our product team has been engaged and is working on a resolution. 

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