AAPP-4364: Unable to enroll DEP devices when password contains umlauts characters

Version Identified

Workspace ONE UEM (AirWatch) Console 9.2






Users are unable to authenticate with their credentials when enrolling DEP devices if the password contains umlauts characters (ex: ö, ü etc.). The following error might be displayed on the device:

“Your credentials are missing or incorrect. Try again.”


Fix Versions

We have informed Apple of the issue and this article will be updated once we confirm a resolution.  If you have Apple Care Support, you may wish to reach out directly to Apple to learn more details around the status of this issue.

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