AAPP-4364: Unable to enroll DEP devices when password contains umlauts characters

Version Identified

AirWatch Console 9.2

 

Identifier

AAPP-4364

 

Symptoms

Users are unable to authenticate with their credentials when enrolling DEP devices if the password contains umlauts characters (ex: ö, ü etc.). The following error might be displayed on the device:

“Your credentials are missing or incorrect. Try again.”

 

Fix Versions

We have informed Apple of the issue and this article will be updated once we confirm a resolution.  If you have Apple Care Support, you may wish to reach out directly to Apple to learn more details around the status of this issue.

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