BINXA-5969: Emails intermittently syncing after initial Android Boxer configuration

Version Identified

Android Boxer 4.8

 

Identifier

BINXA-5969

 

Symptoms

After deploying Boxer to Android devices and logging in with user credentials, Boxer may display the following error message:

"There is no mail here. Pull down from the top to refresh."

Upon pulling down and refreshing the page, there are no changes to the Inbox; mail may intermittently download and send. The expected result is all emails should be downloaded and/or sent after entering the password.

 

Workaround

Upon reinstalling the application, emails download and send without issue after logging in with the user credentials. 

 

Fix Versions

Our product team has been engaged and is looking to resolve the issue.

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