OAGNT-183537: Error may be displayed in macOS Agent when regenerating recovery key

Version Identified

macOS Agent 2.4.2






After upgrading to macOS High Sierra (10.13), users may experiences issues with encryption where AirWatch may prompt multiple times for the encryption key. Upon entering the key and authenticating, the authentication may fail with the error "Unexpected error occurred". The following error may present:

"This payload is no longer supported and will prevent you from enabling FileVault with a Personal Recovery Key until you either remove this profile or install a profile with the new recovery key escrow payload of type 'com.apple.security.FDERecoveryKeyEscrow'.


Fix Version

Our product team has been engaged and is working to determine a resolution.

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