Action required for VMware Identity Manager customers: VMware Identity Manager 3.0 needed prior to Workspace ONE UEM (AirWatch) Console 9.2 upgrade

With the release of AirWatch 9.2, VMware AirWatch has introduced new MDM API framework updates. These updates, included in AirWatch 9.2, require code changes on the VMware Identity Manager side. In order to account for this, these code changes are added into VMware Identity Manager 3.0.

For the Workspace ONE app and Identity Manager to continue to work, it is required to upgrade to VMware Identity Manager 3.0 prior to upgrading to Workspace ONE UEM (AirWatch) Console 9.2.

Note: VMware Identity Manager 3.0 is backwards compatible with Workspace ONE UEM (AirWatch) Console 9.1+. Please see the VMware Product Interoperability Matrix for details regarding version support.

For additional information, please refer to the VMware KB article on Upgrading to VMware Identity Manager 3.0.

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.


Best Regards,

The VMware Workspace ONE Team

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