AAGNT-181941: Android Agent may crash when enrolling into Device Owner mode for Android for Work

Version Identified

Android Agent 7.3, 8.0

 

Identifier

AAGNT-181941

 

Symptoms

The AirWatch Agent may crash when enrolling an Android for Work device, not allowing enrollment to complete. This is seen with Device Owner mode.

 

Workaround

A temporary workaround is to disable Require Terms of Use Acceptance from All Settings > Device & Users > General > Terms of Use (tab).  Once this is done, exclude the devices from receiving the Terms of Use. This can be done by changing the device default ownership of the device to NONE. Navigate to All Settings > Device & Users > General > Terms of Use (tab) and verify the configured Terms of Use is not applied to devices with no defined ownership. 

 

Fix Versions

Our product team has been engaged and is looking to resolve the issue.

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